Privacy Policy
Last updated: 2025-08-28
This Privacy Policy explains how Restaurants Qadro ("we", "us", or "our") processes personal data in connection with our reservation platform, business management tools, and related services in the United Kingdom. We act as a controller for data we collect directly from venue clients and visitors to our website, and as a processor when handling guest information on behalf of venue clients. We are committed to fair, transparent, and secure data practices in line with UK GDPR and the Data Protection Act 2018.
Data we collect
We may collect the following categories: identification and contact data (such as name, email address, phone), venue details, booking data (party size, date, time, seating preferences), technical data (device, browser, IP address), usage metrics, payment and deposit confirmations, and communications with support. Where permitted by clients, we also process guest preferences and special requests to improve service quality.
How we use data
We use personal data to provide and maintain our services; authenticate and administer client accounts; enable online reservations and waitlists; manage table availability and pacing; process deposits and confirmations; deliver support; analyze performance, capacity, and service quality; develop new features; communicate important service updates; and comply with legal obligations. We may generate aggregated insights that do not identify individuals for reporting and product improvement.
Legal bases
We rely on performance of a contract (providing the platform to venue clients); legitimate interests (service reliability, fraud prevention, product improvement, and safety); consent where required (for certain marketing communications or optional features); and compliance with legal obligations (record keeping, regulatory responses, tax, or accounting requirements).
Sharing
We may share data with trusted service providers that support hosting, security, analytics, communications, and payments. These providers are bound by contracts and only process data under our instructions. When acting as a processor for venue clients, we process guest data strictly according to the client’s documented instructions. We may disclose data to authorities where required by applicable law.
International transfers
Where data is transferred outside the UK, we implement appropriate safeguards such as adequacy regulations, International Data Transfer Agreements, or standard contractual clauses, combined with technical and organizational measures.
Retention
We retain personal data for as long as necessary to provide services, meet contractual and legal obligations, resolve disputes, and enforce agreements. Retention periods depend on the data type, purpose, and legal requirements. Aggregated or anonymised information may be retained for longer for analytics and reporting.
Security
We use measures including encryption, access controls, network protections, logging, and staff training to protect data. Clients should maintain secure access to their accounts, follow strong credential practices, and review user permissions regularly.
Your rights
Subject to conditions and exemptions under UK data protection law, individuals may have rights to access, rectify, erase, restrict, port, or object to certain processing. Individuals also have the right to complain to the Information Commissioner’s Office (ICO). We encourage contacting us first so we can address concerns quickly.
Children
Our services are intended for professional hospitality use and are not directed at children. Venue clients should avoid collecting children’s data unless necessary for booking and permitted by law.
Cookies and tracking
We use cookies and similar technologies to operate the website, remember preferences, and measure usage. Visitors can manage choices via browser settings and controls provided on our site. For more detail, see the cookie preferences presented in the banner and related settings.
Contact
For privacy inquiries or to exercise rights, contact: Restaurants Qadro, 12 Hope Street, Glasgow, G2 6AE, United Kingdom. Email: Restourantquadro.com@outlook.com. Phone: + (44) 773 312-39-87.
Changes
We may update this Privacy Policy to reflect operational, legal, or regulatory changes. We will indicate the latest update date at the top and, where appropriate, provide additional notice within the service.
