Waitlist Automation — Scot W2
Turn your walk-in demand into a smooth, data-driven seating flow. Automate waitlists, reduce wait times and increase covers per night.
-25%
Avg wait time
+18%
Seatings / night
+12%
Table turnover
Image: Host dashboard — real-time waitlist
Smart ETAs
Predict accurate wait times using live table turnover and party size. Send automated SMS/WhatsApp updates to guests.
Remote seat control
Host app for floor managers to manage table status, prioritize VIPs and speed-up seating with a single tap.
POS & calendar integrations
Connect to POS, reservation widgets and calendar feeds to keep all bookings synchronized across systems.
How the waitlist automation works
- Guest joins via QR, web widget or host entry.
- System predicts ETA and assigns priority by rules (VIP, reservations, early turnover).
- Automated messages keep guests updated; hosts confirm and seat directly from the app.
Designed to follow UK policies on guest communication and opt-in messaging.
Emma Robertson
Product Lead — Waitlist Automation
Common deployment scenarios
Optimise host workflows and send live ETAs. Use quick fills for bar seating and predictive retries to reduce walkaways.
Centralised dashboard to move guests between nearby sites, batch notify groups and balance covers across the estate.
Use dynamic slotting, priority queues and automated reminders to keep events running on schedule with shared guest lists and timed seating.
Quick facts
- SMS & email notifications
- Party size aware seating
- Real-time occupancy dashboard
Plans & comparisons
| Feature | Starter | Pro | Enterprise |
|---|---|---|---|
| Live waitlist dashboard | Yes | Yes | Yes |
| SMS / WhatsApp notifications | Limited | Unlimited | Unlimited + SLA |
| POS & booking integrations | Basic | Full | Full + Custom |
| Analytics & export | Weekly | Daily | Real-time |
What managers say
Tom, Head Chef
Edinburgh
"We cut wait times and increased covers during Friday nights. The host app is intuitive."
Priya, GM
Glasgow
"Automated messaging reduced ***-shows and our table turnover improved by 15%."
Luke, Operations
Aberdeen
"Group deployment was simple — central dashboard helped allocate guests between sites."
Ready to streamline your waitlist?
Talk to our UK team for a tailored pilot and compliance guidance under UK regulations.